Fishpond Thunderhead Submersible Backpack

At South Branch Outfitters, we’re committed to getting your gear to the water as quickly as possible. Because we are a small business dedicated to our local fly fishing community, we have implemented strict security measures to protect against fraud and ensure we can continue to serve you.

Shipping Rates & Delivery

• Standard Flat Rate: $15.00 on all orders.
  
• Free Shipping: Enjoy free standard shipping on all orders over $75.00!
  
• Processing Time: Orders typically ship the next business day (Monday – Friday).
  
• Carriers: We utilize standard ground shipping via UPS, FedEx, or USPS.
  

Need it faster? If you require expedited shipping, please contact us at info@sboutfitters.com or call 908-867-8067 before placing your order.

Strict Fraud Prevention Rules

To protect our customers and our business, all orders are subject to the following security protocols:

• Matching Addresses Required: For your protection, the billing address must match the shipping address. Discrepancies will result in the order being canceled automatically. For legitimate gift orders, please contact us prior to purchasing.
  
• Orders placed via VPN, proxy services, or from IP addresses that do not geographically align with the billing/shipping location will be flagged and are subject to cancellation.
  
• No Third-Party or Forwarding Addresses: We do not ship to freight forwarders, 3rd party delivery services, P.O. boxes, virtual addresses, or overseas.
  
• Verification Speed Bumps: High-value orders or those flagged by our security system may require additional verification. We reserve the right to request a phone confirmation or a redacted photo of a government-issued ID to confirm the cardholder’s identity before fulfillment.
  
• Signature Confirmation: All orders valued over $250.00 will require a physical signature upon delivery.
  
• Right to Cancel: Any order suspected of fraud will be canceled without prior notification.
  

We appreciate your understanding. These steps ensure that nefarious actors don't interfere with our ability to support the local fishing community we love.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@sboutfitters.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as coffee) or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Exchanges can be handled in store as part of a purchase. All exchanges must also be in original condition same as a return.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@sboutfitters.com.